FAQ

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Account Hacked - Action Steps (here is what you need to do) - O365
The following is a list of what needs to be done/reviewed on a hacked account.   If you still need help no problem, we can do a remote assist to help. I...
Mon, Mar 19, 2018 at 1:48 PM
Multi-Factor Authentication (MFA or 2FA)
Multi-Factor Authentication (MFA) helps safeguard access to data.  Simply put - once enabled you'll need your password and a second verification meanin...
Tue, Feb 27, 2018 at 9:30 AM
Microsoft Windows Software Update
Please run Microsoft Windows Software Update and let me know if that resolves the problem.  To do this: Select the Start button Then select Settings  ...
Wed, Mar 7, 2018 at 10:17 AM
Issues with Microsoft Office are often resolved by doing a repair:
Issues with Microsoft Office are often resolved by doing a repair: Select the Start button In the search box type:  Control Panel and then click to ope...
Fri, Mar 9, 2018 at 11:37 AM
Google Drive File Stream
Step 1 - macOS Download and install:  https://dl.google.com/drive-file-stream/GoogleDriveFileStream.dmg Step 2 - During install it will prompt you to ma...
Thu, Sep 10, 2020 at 5:48 PM
Troubleshooting AutoCad License Issues
Error:  Contact your administrator to request permission to use this product (serial number) 1st - Check https://manage.autodesk.com and confirm the lic...
Fri, Jun 22, 2018 at 11:53 PM
G Suite Sync Verbose Logs
enabling Verbose logs for me? Alejandro L.3:26 PM This is done through the Registry Editor. Alejandro L.3:26 PM Follow these path: HKEY_CURRENT_USER\Sof...
Mon, Mar 19, 2018 at 3:31 PM
Note it can take up to 24 hours for address book changes to propagate automatically. To speed this up: In Outlook 2013 and 2016 - Click File tab, Click on Account Settings and then click Download Address Book. In the Offline Address Book
Note it can take up to 24 hours for address book changes to propagate automatically.  To speed this up:   In Outlook 2013/2016 - Click File tab, Click on ...
Thu, Mar 29, 2018 at 2:51 PM
Outlook 2016 / Windows 10 - Search Results
In Outlook Click on File then Options. Select Search on the left then click Indexing Options. Click Advanced. Click the Rebuild button That will ...
Tue, May 22, 2018 at 2:33 PM
50 GB .ost Limit
I suspect you've hit the .ost file size limit (50 GB) which a lot of people tend to run into because of OUC. The fix is to turn off caching for sha...
Tue, Jun 5, 2018 at 5:22 PM