As a next step lets power cycle the Comcast/Xfinity cable modem located in the equipment rack/storage room

  1. Locate the equipment (pictured)
  2. Locate the power plug (generally labeled)
  3. Unplug the power plug for at least 10 seconds - while its unplugged check to make sure the modem goes off (all lights out).
    In some cases there is a battery in the xfinity modem - if unplugging it doesn't turn the device off you'll need to remove the battery typically by taking off a cover from the bottom of the device
  4. Power back on
  5. The US/DS lights will blink if it's attempting to start up.  The startup/initilization process takes 2-5 mins so you'll need to give it some time.  The "Online" light is the key indicator of a working inernet service.   If the online status isn't lit you don't have internet access and there is likely as

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